Vice President and Chief Information Officer
CHE information technology shared services (ITSS) establishes the strategic direction, planning and implementation of information and telecommunication system strategies, policies and programs. CHE ITSS implements and provides support for a number of information systems including: Siemens, MEDITECH, Lawson, E-mail, WAN/LAN connectivity, technology systems and business process automation.
CHE ITSS also develops and implements information services service level agreements, project management methodology and industry best practices for support of these systems. They also create disaster recovery and business continuity plans to ensure the availability of mission critical systems.
CHE ITSS offers professional services and support for Data Center hosting services, project planning, strategic planning, customer services, including a central Help Desk, network design, implementation and support, IT security and consulting.
Chief Information Officer
The office of the CIO is responsible for working with the local RHCs in developing the information services component of the CHE and RHC strategic plans, ensuring the operational efficiencies of the systems that support our mission, providing for development and implementation of best practices relative to information services and measuring and maintaining the financial performance of IS services throughout CHE.
- Strategic Planning
- Enterprise Contracting
- IS Audit Compliance
- IS Financial Reporting
- Service Level Performance
- IS Operational Performance
- Enterprise Security
- Disaster Recovery and Business Continuity
Help Desk Support
The Customer Support Center for information services is the first point of contact for all information services related issues and requests for service. This part of the information services organization services all of the local RHCs and System Office locations. They are responsible for:
- Responding to and recording all customer calls, faxes, e-mails and other forms of reported issues and requests.
- First line triage and troubleshooting of reported issues.
- Escalation of issues throughout information services.
- Reporting to performance metrics as part of the CHE Information Services Service Level Agreement.