Catholic Health East : Best Practices
Catholic Health East
Best Practice Narrative

RHC: Pittsburgh Mercy Health System

Category:
Developing Healthier Communitie

Contact: Steve Morse and Nick Danna
Telephone: 404-249-8600<

Not submitted via form

A comprehensive array of supportive services is provided at The Imperial on Peachtree, The Edgewood, Welcome House and Santa Fe Villas to a diverse population of low, and very low income formerly homeless adult consumers with special needs; i.e., with mental illness, HIV/AIDS, and/or substance dependence diagnoses. The goal of the supportive services program is to assist consumers to be successful living independently in the community.

This goal is implemented by providing opportunities for consumers to gain access to the necessary resources for them to achieve their individualized and community goals with the support of a network of community service providers and services coordinated and complemented by three Mercy Mobile Health Care staff teams in the following focus areas: goals development and counseling, community development, and education and training.

Mercy Mobile Health Care’s role in providing supportive services began at The Edgewood in 1995; at The Imperial in 1996; at Welcome House in 1998; and at Santa Fe Villas in 1999.

The total operations budget for supportive services at The Imperial, The Edgewood, Welcome House and Santa Fe Villas for 1999

Documented typical outcomes for residential supportive services for 1998 included*:

Residence Major Objective Goal Actual Compliance

Residence

Major Objective

Goal

Actual Performance

Compliance %

Edgewood 80 users 80 90 113%
Imperial Increase in education of state-of-the-art services (videos, conferences, books, etc.) by 5% over FY98 (=255 users) 268 606 226%
Imperial Increase in overall participation by 5% over FY98 (=4461 users) 4684 4690 100%
Imperial Increase in number of users receiving assistance with self- management services by 5% over FY98 (=3526) 3702 3734 100%

*Note: no outcomes available for 1998 for Welcome House and Santa Fe Villas